Starting salary £19,350
Level 2 Customer Service Practitioner Apprenticeship
Help us make a difference to people, businesses and local communities
Are you looking for a new challenge? A new opportunity to ‘earn while you learn’ that provides fantastic training and career options? Our Customer Service Apprenticeship may be just what you're looking for!
You’ll learn the key skills, knowledge and behaviours required to complete a Level 2 Customer Service Practitioner Apprenticeship and gain invaluable customer service experience. These transferrable skills will set you up for the future and provide a foundation to build on whilst we support your career development.
Is our Customer Service Apprenticeship for you?
We’ve got a few types of roles supporting our Customer Services Practitioner Apprenticeship programme, and we can discuss options and preferences at interview. You could work as a member of our large Payments team, ensuring our customers' money gets to where it needs to go, across several different payment types. You’ll be on hand to support customers when things go wrong, handling complex payment queries in our back office or telephony team. You'll also protect the bank and our customers from criminal activity using technology and expertise to screen payments, customers and transactions. You may also be involved in reconciling internal accounts or providing support if the Group’s payments services are interrupted.
Alternatively, you could join a back-office team, working closely with other supporting departments, handling different Commercial customer activities. This could be from initial query to completion, supporting our customer-facing colleagues in providing outstanding customer service. You’ll review customer requests and update accounts / systems, following procedures to ensure correct actions have been taken in line with the bank’s compliance rules.
What we’ll look for in you:
- Good organisational skills, with excellent attention to detail and a high degree of accuracy
- Strong written and verbal communication skills
- A continuous improvement mentality – identifying and suggesting improvements to new and existing processes
- A genuine team player – working together with colleagues to ensure you balance priorities and deliver on your promises
Is this for you?
What you need to apply
GCSE Maths and English at Grade C (or equivalent) or above (these can include predicted grades). If you haven't achieved the required qualifications we'll help you to take a Functional Skills test in these areas to bring you up to this level.
Birmingham – Colmore Row. You should live within a reasonable travelling distance to the office location. The role will be hybrid working split between the home and office, so you’ll have a great work life balance.
The application process
If you’re interested in joining this programme, please register your application and take the first step towards a rewarding career. You'll undertake an online test and assessment as part of the selection process. If you need any reasonable adjustments made to our recruitment process just let us know. We’ll contact you as soon as we can to let you know if you have been successful at each stage.
21st August 2022
Our roles generate a lot of interest and occasionally we have to close the adverts earlier than stated on our website, so don't hesitate, apply today and see where an Apprenticeship with us can take you!